Refund policy

Last Updated: October 27, 2026

Return & Refund Policy

At Y&M Boutique, we carefully select our jewelry and create personalized pieces designed to be meaningful and unique.

Please review our return and refund policy before completing your purchase.

1. Returns & Store Credit

We accept return requests for eligible, non-personalized jewelry within 14 calendar days of the confirmed delivery date.

To qualify for a return:

Items must be unworn, unused, and in their original condition.
Original packaging and included accessories must be returned.
Items must be free from damage, scratches, alterations, or signs of wear.
Proof of purchase is required.

Approved returns for change of mind will receive STORE CREDIT ONLY.

We do not provide refunds to the original payment method for voluntary returns or exchanges based on personal preference.

Store credit cannot be redeemed for cash, except where required by law.

2. Personalized & Engraved Items — FINAL SALE

ALL PERSONALIZED, CUSTOM-MADE, AND ENGRAVED ITEMS ARE FINAL SALE.

Due to the customized nature of these products, returns, exchanges, and refunds for change of mind are not accepted once customization or production has begun.

This includes:

Engraved necklaces, bracelets, pendants, and watches.
Personalized jewelry with names, initials, dates, photographs, or special messages.
Custom Charm Bar creations.
Any item specifically made or modified according to customer specifications.

Customers are responsible for verifying spelling, dates, initials, and design details before submitting or approving their personalization.

Y&M Boutique is not responsible for customization errors resulting from incorrect information submitted or approved by the customer.

Once production begins, modifications and cancellations cannot be guaranteed or accepted for change of mind.

These final-sale conditions do not exclude legally required remedies for defective products, incorrect merchandise, or errors made by Y&M Boutique.

3. Non-Returnable Items

The following items are not eligible for voluntary returns:

Personalized or engraved merchandise.
Custom-made Charm Bar jewelry.
Earrings intended for pierced ears, for hygiene reasons.
Items showing signs of wear, misuse, or damage after delivery.
Products clearly identified as FINAL SALE before purchase.

This section does not restrict consumer rights provided by applicable law.

4. Damaged, Defective, or Incorrect Orders

We carefully inspect our products before shipping.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:

ymboutiqueshop@hotmail.com

Please provide your order number, a description of the issue, and clear photographs when available.

We will review the claim and provide an appropriate resolution consistent with applicable law, which may include repair, replacement, or refund.

If the error was caused by Y&M Boutique, applicable return or replacement shipping expenses will be covered by us.

5. Return Process

To request a return for eligible merchandise, contact us within 14 calendar days of confirmed delivery.

Email: ymboutiqueshop@hotmail.com

Include your order number and the reason for your return.

All voluntary returns require prior authorization.

Once approved, the item must be shipped within 7 calendar days using the return instructions provided by Y&M Boutique.

Customers are responsible for return shipping costs on voluntary returns.

Original shipping fees are non-refundable for voluntary returns, except where required by law.

We strongly recommend using a trackable shipping service.

Returns sent without authorization may be refused, subject to applicable law.

6. Store Credit Processing

Once the returned merchandise has been received and inspected, approved store credit will generally be issued within 5 business days.

Store credit will reflect the amount paid for the eligible returned merchandise, taking applicable discounts and taxes into account.

Any refund legally required to the original payment method will be processed separately.

7. Order Cancellations

Non-personalized orders may be canceled before shipment when the cancellation request can be accommodated.

Personalized or engraved orders cannot be canceled for change of mind once customization or production has begun.

If we cannot ship an order within the applicable promised shipping period, we will follow federal requirements regarding shipment delays, cancellation options, and refunds.

8. Shipping & Delivery Concerns

Customers are responsible for providing accurate shipping information at checkout.

If your package is lost, damaged during transit, or marked delivered but cannot be located, please contact us promptly.

We will review available tracking information and assist with the carrier investigation.

Shipping concerns will be addressed according to applicable law and the circumstances of each order.

9. Private Event Services

Charm Bar and on-site laser engraving event reservations are subject to their respective service agreements.

Deposits, payment deadlines, cancellations, and rescheduling conditions are governed by those agreements, subject to applicable law.

10. Contact Information

Y&M Boutique

San Antonio, Texas, USA